Special & Custom Orders
At Lublu, our commitment to excellence extends to expert guidance assisting with special orders and, where possible, custom designs, and modifications to fine jewelry pieces available for purchase. We are happy to work with you to bring your vision to life, provided that the design is within our production capabilities and meticulous standards of craftsmanship.
Special orders are crafted to meet your stated specifications and as such are all sales final, ineligible for return or refund.
Payment in full is required upon approval of design.
Computer Aided Designs (CAD), when available, are subject to a non-refundable fee.
Once designs are approved and payment collected, cancellations and changes cannot be accepted.
Special Order quotes are valid for two weeks. Outside of two weeks, pricing is subject to change.
Most custom designs, once approved, are completed within a 4 -8 week timeframe.
Customer satisfaction is our goal, however, Lublu reserves the right to decline custom designs.
For more information our diamond and jewelry consultants are available to help you find the perfect jewelry at 212-206-6208.